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AG-VIP SQL makes effective customer management as well as the control of
processes in the selling, marketing and service for enterprises possible. Thus
all customer information about all team and department borders is available away.
That begins during the caller identification. Made possible over detailed
contact history effective discussions. On push of a button the info. dispatch
takes place in connection with Ms-Office and your communication software or over
the integrated SMTP Client. The re-submission management ensures for the fact
that no more contact it lost goes and you for more important things freely
receives the head.
On a view:
- freely definable data base layout on basis MS-SQL
server without limit in the volume of data except your non removable disk
and borders of the MS-SQL-Server. 1: N-linkage e.g. for illustration of
products of a customer (for smaller installations free MSDE sufficiently)
- freely shapable surface - more interactive, freely programmable
discussion manual in the optional Workflow opinions which can be used can
select users and determine order
- flexible import/export
- phonetic doublet check for the avoidance of double addresses (e.g. if
you brought data together from different sources for the first time into a
CRM system)
- activitiemangement - integrated re-submission system. Delegation of
tasks
- Offer generation and info. dispatch on push of a
button in connection e.g. with Ms-Word. When desired linkage of the produced
document into contact history inclusive automatic entry with remark text
into contact history
- Document management for related to customers files,
like letters, faxes, enamel, contracts, designs etc.
- free search and evaluation over all fields of the
data base
- Statistics function for target group or
Responseanalysen
- Increase of the data quality by integrated address
correction and examination of the bank account for German addresses
- CTI functionality on TAPI basis with selection on
push of a button, automatic telephone re-submissions with occupies or no
connection. Telephone calls plan. calleridentification
- Effective customer management by detailed contact
history
- Email dispatch over own SMTP Mail Client possible or
MAPI able Mail Clients e.g. MS-Outlook
- mandatorable
- networkable
- Interaction languages: German, English, Hungarian
user specific adjustable
- even expandable by VB-Script
- Event macros make extension possible in VB-Script
- Data exchange with addresses, specialist dealers or
field representatives
- Optimized for the binding via VPN with UMTS, WLAN,…
over optional Workflowmanager
- campaignmanagement
- Campaign control and - controlling
- Complaint management inclusive escalation with
Troubleticketsystem
- Sales chance control
- Illustration of sales and service processes, knows
each coworker which is to be done concretely. Coworker directly individual
work procedures of a process assignable.
- Automatic work timing detection:
- Logging in time
- Work time during a process
- Machining time of a procedure
- telephony time for a procedure etc.
- Call center activities in In and Outbound inclusive
Powerdialer and call statistics
| Read more
details on AG-VIP SQL…
Contact us…
Download:
The customers live this: |
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Distinguished with the
innovation price of the initiative middle class of the German economy
2005 within the range customer management
Certified of
Microsoft with “Verified for Windows XP” |
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Holger Weishaupt,
Manager of
DMM
8/2004 |
The Direct Media Marketing GmbH (DMM)
in Langen is one of Germany's
market leaders in joint advertising.
DMM trusts AG-VIP SQL.
Holger Weishaupt, Managing Director DMM:
'Flexibility and adaptability to your own needs have been the
decisive factor. With the help of the optional Workflow-Engine,
we managed to streamline and to structure our sales processes.
Consequently, contacts
never get lost. All (potential) customers are being looked after
with constant quality. Wheat can be separated from the chaff
quite easily in order to firm up a deal. We use our sales
capacities effectively. Our staff really enjoys it. Now, they
have a clear head to enter into a dialogue with our customers. I
pay my highest compliment. It is a consistent concept.' |
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