 |
|
|
|
|
||
|
|
|
|
| Contact center software: AG-VIP SQL |
Download product free informations (PDF) |
Active telephone marketing means calling your customer or potential buyer actively. To make results-oriented telephone calls, you aim to reach a maximum number of telephone partners within minimum time.
You just require a direct dial-in from your PC as offered by AG-VIP SQL Workflow-Engine via an integrated power dialer. The power dialer is compatible with all dialplates that have a standard CTI interface TAPI. In comparison with manual dialing, you will gain an increase of dial attempt of about 40%. The power dialer does the complete resubmission management for you.
You just have to put the desired addresses into the telephone work step. The Workflow-Engine takes on the job of distributing assigned agents to the selected tickets.
If a telephone number is missing or incomplete, you usually have to solve it by hand. Adresses have to be marked. The new phone number has to be established and the corrected address has to be added to your current campaign. To prepare an invoice, you also have to record the total figure of telephone numbers you investigated.
The AG-VIP SQL Workflow-Engine automatically takes on the job of all the effort for you. Whether an address is linked with the correct phone number will be examined before dialing. You can define which telephone number fields are selected according to which priority.
In case no valid number has been found, the Workflow-Engine relocates the address automatically to the process level validate contact data. If a user can investigate the data, the ticket is automatically taken back to the current campaign. It is absolutely time-saving.
In case of a 'busy line' or 'no connection' you can define various resubmission rhythms. When the line is busy, it makes sense to choose a short interval. If nobody answers the phone, it makes sense to resubmit the address e.g. the next day four hours later.
Addresses that could not be reached for x times are automatically relocated to a suitable process level. Then, for example you can send a fax reminder.
To make results-oriented calls, AG-VIP SQL provides all required information to your agents. For this you can use a tab view or a phone script, which automatically gives the agent the logical next question or information.
Options such as user interface design, grafics, colours, field or tab compilation can be chosen according to taste and creativity.
During a phone call, the agent can make notes such as what answers did he give to which questions. During saving, you can make a validity check based on event-controlled macros.
Standard AG-VIP SQL has an automatic zip-code recognition for Germany at disposal. Additionally, the street name is checked for cities with more than 50.000 inhabitants. You are offered street names that sound similar to correct wrong names. This helps you to work with correct adresses only.
During data capture, German account details can be checked either. It saves you unnecessary costs for debit entries and double calls.
You will increase the quality of your results.
Very often, just making a phone call is not enough. You might have to send follow-up information or to confirm an appointment. These steps are easy to handle with the AG-VIP SQL workflow concept. Once an agent has classified an address, it is automatically forwarded to the next process level where e.g. MS-Word documents can be generated automatically and be printed via your fax software.
The project overview shows all process
levels to be worked on. You can define two different marginal values per process
level. Below the first vlaue, a green 
process
levels is visible. Once the first limit is reached, the colour changes into blue
.
Agents should work actively on this level. Once the second marginal value has
been reached, the process level colour changes into red 
which
stands for 'urgent'.
With meter reading, e.g. (503 / 501 / 0), you can see immediately how many tickets there are on this process level (503), how many tickets need to be processed (501) and how many tickets are due appointments (0).
In addition to project statistics, there are special telephony statistics providing information on:
Total amount of dial attempts within a period under review
Number of connected / disconnected telephone calls
How often has the line been busy or disconnected
Accumulated net duration of a call
Average duration of a call
etc.
You can get these information both on the complete project or on single agents.
Advantages:
More productivity by higher dial attempts with integrated power dialing
Safe time by automatic resubmission management for 'busy line', 'no connection' or 'not reached for x times'
Better data quality by data validating your keying-in
Acceleration by automated follow-up
Selective campaign control by integrated reporting
|
Send your emails with questions or comments at this address:
webmaster@grutzeck.de with questions
or comments at this address.
|
AG-VIP SQL - c
